The issue of customer loyalty took on a relevance that we never imagined in 2020. With a pandemic in between, maintaining a portfolio of Customers who continued to trust our brand made more sense. 2021 has not been the exception. The strong presence of online channels not only increases the chances of being found in your business but also the chances of your competition. Below we share practices that seem obvious but that we forget to concentrate on normal activities that become urgent. Remember that we should not take the loyalty of our customers for granted.
Index of contents 8 ways to achieve customer loyalty 1. Let customers know what you do for them 2. Write a personal letter 3. Remember special Belize Phone Numbers occasions 4. Share valuable information or content 5. Follow up on customer calls 6. Go to the places your customers visit 7. Train your customers 8. Leverage what your customers want Is customer loyalty a priority for your company? 8 ways to achieve customer loyalty customer-loyalty 1.
Let Customers Know What You Making
do for them You can do this by making an informal, quick call, or by email, whatever the way, let your clients know, in a subtle way, all the work you have done for them. For example, surely you have spent a weekend fixing a problem for a client, you can hint a little about this when you follow up the following week. It is important to realize that you are not being conceited; you are simply letting them know that you value their business and are willing to go the extra mile for them. 2. Write a personal letter Write mostly for older clients, make it personal. Tell them how much you value their business.
Send them a letter like this. “I was buying a coffee the other day and I remembered you. How’s business? Take a genuine interest in their projects, this will help you create a closer bond, build customer loyalty and help you earn their trust. 3. Remember special occasions Send birthday and other holiday cards. Try not to be boring (like other companies). If you can make these cards/gifts something special, it will help you build customer loyalty. Use your creativity and find a special way to reward your customers.
Share Valuable Information or Content
Social media management strategy GMO studio If you read an article, a new book, or hear about something a client might be interested in, leave them a note or make a quick call to let them know. This will certainly be a nice touch from you. If you have an important database, don’t neglect an e-mail marketing strategy. E-mail is more relevant than ever because it reaches 100% of your contacts and depends on your creativity and strategy, not saturating the channel. If you have questions about this strategy, do not hesitate to contact us here 5. Follow up on customer calls This can be a great business opportunity.